Juridisk meddelelse

Legal Information (Required under the Danish Consumer Contracts Act)

This page provides legally required business and consumer information in accordance with:

  • Danish Consumer Contracts Act (Forbrugeraftaleloven §§ 8–9)

  • E-commerce Act (E-handelsloven)

  • EU consumer protection regulations

Company Information

  • Business Name: NiiNu

  • Owner: Kae Niinuma

  • Country of Establishment: Denmark

  • Business Address: Brassovej 26, 1.1 Risskov, 8240 Aarhus, Denmark

  • Email: support@niinu.dk

  • Phone Number: +45 5029 0177 (Monday–Friday, 9:00 AM–5:00 PM CEST)

  • Website: www.niinu.dk

  • VAT / CVR Number: Not VAT registered (as of now)

Prices and Payment

  • All prices are listed in Danish Kroner (DKK).

  • NiiNu is currently not VAT registered, so VAT is not included or charged.

  • Payments can be made securely via credit/debit card (Visa, Mastercard, American Express).

  • The amount will be charged upon order confirmation and dispatch.

Shipping and Delivery

  • Orders are processed within 1–3 business days.

  • Shipping is handled via PostNord with full tracking.

  • Delivery times and fees vary by destination and are displayed at checkout.

  • For full details, please see our Shipping Policy.

Right of Withdrawal

  • Customers in the EU have a legal right to withdraw from the purchase within 14 days of receiving the item.

  • Items must be returned unused, in original condition and eco-friendly packaging.

  • Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

  • To initiate a return, please contact: support@niinu.dk

  • Returns should be sent to the following address: [Insert return address here]

Returns and Complaints

  • Returns are accepted within 14 days of delivery.

  • Refunds are processed within 5–7 business days after we receive the returned item.

  • According to Danish Sale of Goods Act, you are entitled to a 24-month complaint period for defective or faulty items.

  • Please report any issues within 7 days of receiving your item.

Order Cancellations

  • Orders may be canceled within 24 hours of placement.

  • Once the item has been shipped, cancellations cannot be accepted.

Complaints and Dispute Resolution

If you are not satisfied with your purchase or service, please contact us at support@niinu.dk and we will do our best to resolve the issue.

If we cannot resolve the matter together, you may submit a complaint to:

Center for Complaint Resolution (Center for Klageløsning)
Nævnenes Hus, Toldboden 2, 8800 Viborg, Denmark
Website: www.naevneneshus.dk

You may also use the EU Commission’s online dispute resolution platform:
https://ec.europa.eu/odr

Additional Information

  • Our products are made and shipped from Denmark.

  • All packaging is recyclable or biodegradable.

  • We do not currently ship outside the European Union.

  • NiiNu reserves the right to update policies and terms without notice; any changes will be posted on this page.